FAQ
ORDERS & SHIPPING
How long does it take to process my order?
Orders placed before 4 PM Mountain Time are packed and shipped the same day. You'll get tracking once it leaves our warehouse.
Do you offer free shipping?
Free shipping is available on orders over $100. The threshold shows in the cart and at checkout.
Do you ship internationally?
Not at this time, but we are considering it in the future.
Can I cancel or change my order?
Reach out to us right away after placing your order. After that, it may already be fulfilled and en route to you.
PRODUCTS
What ingredients are in your sauces & seasonings?
Each product page and product label lists full ingredients. We focus on high-quality spices and real ingredients.
Are your products gluten-free?
Many are gluten-free. Check individual product pages for details.
Do your seasonings & sauces contain allergens?
Some products may contain allergens like mustard and soy. Always review ingredient list and labels before consuming.
Are your products spicy?
Heat levels vary. Each product indicates heat scale to help you choose.
Do you use preservatives?
We limit preservatives and focus on flavor. Shelf life details are listed on each product.
STORAGE & SHELF LIFE
How should I store my spices and sauces?
Keep spices in a cool, dry place away from light. Refrigerate sauces after opening.
How long do your products last?
Seasonings stay fresh for up to 12 to 24 months. Sauces last several months unopened. Check the label for exact dates.
USAGE
How do I use your seasonings?
Use as a dry rub or mix into marinades. Great on meats, veggies, and even snacks.
What meats work best with your BBQ sauces?
They pair well with pork, chicken, beef, and ribs. Try them on burgers or grilled veggies too.
Do you have recipes?
RETURNS & SUPPORT
Do you accept returns?
Yes. Your satisfaction is our #1 priority. If you're not happy, contact us and we'll make it right!
You can also read our Refund Policy here.
What if my order arrives damaged?
Email us a photo and we'll replace or refund your order.
WHOLESALE & CO-PACKING
Do you offer wholesale?
Yes. Contact us here for wholesale pricing and minimums.
Do you offer co-packing?
Yes we do! If you already have a recipe or product and are looking to have it mass produced, we'd love to talk to you. You can see our capabilities on our Private Label page.
